Faux Kinky Coily Ponytail

We want to provide you all the information you need to select the right hair for yourself. If none of your questions are answered. Please reach out to support@naturalgirlwigs.com

What is your shipping, cancellation and exchange policy

You can view our shipping and exchange policy here - Shipping & Exchange policy.

How can I tell 3C - 4A hair apart from 4B - 4C hair

We have created video explainers showing the texture of 4B - 4C afro kinky hair, 3C - 4A kinky coily hair, 3B - 3C kinky curly hair, blow out hair, and afrocentric hair. Click here to watch the videos.

Are all hairs from Natural Girl Wigs human hair

No. We offer premium fibre and virgin human hair options. Every product page includes the hair quality type in the product description.

What's the difference between Premium fibre hair and virgin human hair

Hair extensions made from human hair can be heated (curled or straightened), styled, washed, and treated like your own natural hair. Hair extensions made from premium fiber cannot be washed, colored, straightened or washed. It is more sensitive and should be less manipulated.

How do I find my hair texture

We have hair types as a menu for you to choose from, you can also shop via the shop looks menu to help you select the perfect texture for you. Read this post about natural hair types to learn more about your hair texture. If you need more help our customer relations team is available. 

Do you sell texture samples or can I come over to see the hair in person

We currently do not sell texture samples but our Shop Looks page is well curated to help you find a texture that is true to you. Our customer support is also available to help you through the journey to finding what's perfect for you.

 How do I choose length

This depends on the hair texture. If you don't know what length to choose, use a ruler or measuring tape and measure from the top of your ear to where you want the hair to reach and that is the length you should buy if you want straight hair. If you want kinky textured hair follow our hair length guide to know the right length for you.

Why is kinky hair length shorter than straight hair?

We have a page dedicated to maintenance for different hair quality types. It’s best to read based on the hair you are purchasing.

All kinky and blow out hair lengths are processed from straight hair. It takes hours and sometimes days to fully process straight hair to true kinky hair texture. To perfectly mimic natural hair textures the hair is processed to shrink just like kinky hair textures. 

How many packs/bundles of hair do I need for a full head

For Wigs and ponytail styles you need just one unit for a full head. For Bundles we recommend 2 bundles for lengths under 18” and 3 bundles for length above.

For Clip Ins we offer normal bundle and Glam set depending on how full you want to go. For Crotchet hair you need 3 - 4 packs depending on the style.

Additional information is available in each product description.

How do I care for my extensions or Wigs

We have a page dedicated to maintenance for different hair quality types. It’s best to read based on the hair you are purchasing.

Can you recommend a hair stylist

We currently do not have a list of recommended stylists but we suggest that you find a stylist in your area familiar with natural hair textured extensions. You can check out our styling videos for DIYs

How long will the hair last

Our products are made to be reusable and long-lasting, however, the expectant life of your particular wig depends on the quality type, i.e the Virgin Human hair collection will last longer than Premium Fibre and the care you provide to your hair is very important. A care card is included in every purchase to help you with tips that will help maintain the hair for as long as possible.

Can I color/dye hair from Natural Girl Wigs

Our Virgin Human hair extensions come in an unaltered colored state of dark brown or black hues. You may color or dye to fit your preferred look by a professional colorist only. We recommend doing a strand test before going all the way. Bleaching or dyeing with hard chemicals can weaken the hair shaft or alter the texture. Hair that has been colored requires more moisture and love, we advise you deep condition more frequently and keep moisturized.  Natural Girl Wigs is not responsible for hair damage or alter in texture as a result of color processing.

Can I straighten my Natural Girl Wigs or Extensions

Our Virgin human hair extensions are like your natural hair, using heat and other styling options are allowed. Please note that just as your natural is susceptible to damage the virgin hair is also susceptible to heat damage and loss of curl pattern. Avoid excessive exposure to heat and always use a heat protectant. 

We strongly advise against heat or any straightening tools on our premium fibre hair.

Can I swim or go to bed with the clip Ins or ponytail clips

No, we do not recommend going to bed with Clip Ins or Ponytail Clips as this can cause severe tangling with both your hair and the extensions. For the same reason, we do not recommend swimming with the extensions without using a snug fit cap to protect your hair.

How do I attach Ponytails or Clip Ins

All our ponytails are created with two combs and a drawstring that makes it adjustable and easy to wear. You attach the ponytail to your hair after you put your own hair in a bun

Clip-Ins come with steel clip that you open and clip between your hair or cornrows. We have a page dedicated to styling and installation.

Do you offer a special discount for bulk orders

Except specifically promoted we do not offer a special discount at this time. However, you can reach out to us on support@naturalgirlwigs.com to make a request.

Will I pay the same shipping fee for bulk orders

Our shipping fee is automatically calculated on the checkout page based on the number of items purchased. Our standard shipping fee applies for orders below 2Kg or less (4 units maximum). Orders above 2Kg will attract a higher cost than our standard shipping rate and will be calculated automatically at check out.

Do you offer Wholesale/Agent opportunities

Due to the nature of our products and our desire to maintain quality and integrity we currently do not offer wholesale or authorize resale.

How do I contact Natural Girl Wigs

You can email us at support@naturalgirlwigs.com or dial +2348166645967 (9 am - 5 pm GMT+1 weekdays only). 

PLEASE NOTE: ALL ORDERS TAKE TIME TO PROCESS. MOST ITEMS TAKE 1 - 2 WORKING DAYS & ITEMS IN OUR TWISTS & LOCS CATEGORY TAKE 7 DAYS.

SHIPPING FOR BLACK FRIDAY/CYBER MONDAY ORDERS MIGHT TAKE LONGER DUE TO INCREASED DEMANDS ON OUR LOGISTICAL PARTNERS. PLEASE BEAR WITH US.

We want you to be happy and have a pleasant experience when shopping with us, hence, we take your satisfaction and time seriously. If you are not happy with a recent purchase we are happy to accept your request for an exchange or provide store credit. Our products are considered hygenic products, therefore we cannot offer cash refunds on a purchase for health concerns. Please read the conditions below:

How long after making a payment can I receive my order

2 - 5 business days for express shipping & 7 - 10 business days for standard shipping. Our process time for orders in stock is 1 - 2 business days, and delivery takes 1 - 3 business days. Process time for products in our Twists and Locs collection takes 5 - 7 business days exclusive of the delivery window. Express Shipping orders are fulfilled through DHL.

Once your order has been shipped, you will receive tracking details to track your order t